User>Driven - Commentshttp://www.userdriven.org/blog/User>Driven exists to promote the concept of user-driven development to the business communityCopyright 2006-7 by Bruce McCarthyen-USSquarespace Site Server v5.11.81 (http://www.squarespace.com/)Chad Murray comments on Three strikes for BofA's Pay TagChad MurrayThu, 09 Feb 2012 22:49:45 +0000http://www.userdriven.org/blog/three-strikes-for-bofas-pay-tag.html#comments63764:549283:comment/16828580I just got off the phone with a BofA CSR who asked me if I wanted the mobile-tag-pay device. Neither her nor I could find information on it by searching bankofamerica.com (until after the call ended). So she mailed me information on it. After the call I found this on Google.

http://www.google.com/url?sa=t&rct=j&q=mobile%20pay%20tag&source=web&cd=2&ved=0CDIQFjAB&url=https%3A%2F%2Fwww.bankofamerica.com%2Fbanking-information%2Ffaq%2Fcredit-cards%2Ftapandpay-faq.go&ei=20E0T5ngMsjz0gH9_PnVAg&usg=AFQjCNH6-2M1SR0iL3xG96akaX_O0uiHyQ

I'm not impressed. Their argument that it is secure because your credit card never leaves your hand does prevent manual fraud (writing down account #s, etc.), but actually opens you up to someone "tapping" or scanning your wallet, purse (or phone haha). It's called RFID fraud. http://en.wikipedia.org/wiki/Radio-frequency_identification

]]>Pat Scherer comments on A Product Manager PersonaPat SchererFri, 03 Feb 2012 17:31:55 +0000http://www.userdriven.org/blog/a-product-manager-persona.html#comments63764:549283:comment/16777593NAILED IT!!! Though I am a outlier to the demographic...I've passed through the faze described. Update on Luke: Being a proactive and well-connected gadget guy, Luke researched and found a number of low cost subscription SaaS tools to aid his requirements management and communications tasks. He is now facing difficulty and building a case to get approval to "add yet another tool" from a company heavily invested in Sharepoint and [fill in the blank] CRM platforms.

]]>Man Ray comments on How Business Uses Social MediaMan RayTue, 27 Dec 2011 04:17:58 +0000http://www.userdriven.org/blog/how-business-uses-social-media.html#comments63764:549283:comment/16350431The most basic answer you can give is that they use social media to connect with their customers and the other people in the same line of business. Social media can serve as a channel that enables customers to share their feedback and suggestions.

-- Man Ray, SEO Reseller

]]>Dave @ shark navigator vacuum comments on How to Conduct Customer InterviewsDave @ shark navigator vacuumThu, 15 Dec 2011 05:13:12 +0000http://www.userdriven.org/blog/how-to-conduct-customer-interviews.html#comments63764:549283:comment/16204040Yeah but honesty is always the best way to approach things. Sometimes things are not always pleasant or as they seem and people try to sugar coat things. honest people are not always liked and come off as rude. The people that think this are often times people that like to sugar coat things.

]]>David Boon comments on How to Conduct Customer InterviewsDavid BoonThu, 15 Dec 2011 04:57:49 +0000http://www.userdriven.org/blog/how-to-conduct-customer-interviews.html#comments63764:549283:comment/16203967There are many occasions where being honest can still be obtained and yet softened. You can also be honest and be rude about it. I agree that a lot of people will not be honest with you and would rather lie or fib or whatever you call it, then offend someone. I know there are exceptions to this but I'm talking about in general.

]]>Bruce McCarthy comments on How to Conduct Customer InterviewsBruce McCarthyWed, 23 Nov 2011 11:57:42 +0000http://www.userdriven.org/blog/how-to-conduct-customer-interviews.html#comments63764:549283:comment/15968391THere's no way to entirely eliminate the "niceness factor" but telling people that you want brutal honesty, that it will in fact help you, does go some way.

Another technique it to pick critical people to talk to. Some customers are just complainers and the natural tendency is to ignore them. Instead, I seek them out and solicit their input. They like being heard so they will usually accommodate you. They may complain about things that are so small you won't end up acting on them, but they will also complain about the big stuff. You can then cross-validate their complaints with the nicer folks.

]]>tyrone burrier comments on How to Conduct Customer Interviewstyrone burrierWed, 23 Nov 2011 07:31:55 +0000http://www.userdriven.org/blog/how-to-conduct-customer-interviews.html#comments63764:549283:comment/15965657Yes Vivian, you're right. However, it's also in human nature to avoid offending others. So instead of saying negative things about a product, they will just say "it's okay". I wonder how businesses can force customers to practice brutal honesty during surveys.

]]>anonymous comments on A Product Manager PersonaanonymousMon, 21 Nov 2011 14:08:46 +0000http://www.userdriven.org/blog/a-product-manager-persona.html#comments63764:549283:comment/15922677Luke hopes that Siri can listen to User discussion and lay it out in terms of a use case and a requirement doc so that he can travel to tradeshow and conferences :-)

]]>Vivian Kendricks comments on How to Conduct Customer InterviewsVivian KendricksWed, 16 Nov 2011 04:21:23 +0000http://www.userdriven.org/blog/how-to-conduct-customer-interviews.html#comments63764:549283:comment/15834991A lot of people won't be honest with you. I don't really get it. Politeness should never replace honesty. If something's not good, just say it and get it over with.

]]>Hugh @Catalog Designs comments on How to Conduct Customer InterviewsHugh @Catalog DesignsFri, 11 Nov 2011 00:23:24 +0000http://www.userdriven.org/blog/how-to-conduct-customer-interviews.html#comments63764:549283:comment/15780416Brutal honesty it is. People should always be honest about something. It's for the best anyway.

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